Social Media Marketing Tactics
So many marketing tactics, so little time…
We would need more than a page on a Web site to list and explain the full range of Social Media tactics currently being used by marketers today. Here are just a few examples broken out by category:
- Creating a space for connecting with people (Ex: A branded social network, a corporate blog)
- Connecting with people in places they already frequent (Ex: Forum engagement, commenting on others’ blogs, using Twitter to connect with customers)
- Creating activities, useful tools or social content (Ex: Contests, Facebook applications, viral video)
- Providing ways for customers to share their thoughts or content (Ex: Ratings & Review tools, Most Popular tools, photo sharing)
- Facilitating brand evangelists (Ex: Ambassador programs, word of mouth marketing)
If you are new to Social Media, studying tactics used by others can be a great way to learn about the space. The Word of Mouth Marketing Association offers a library of case studies from vendors (take the reported results with a grain of salt). Many conferences also offer tactic-specific workshops (our Serengeti experts will be speaking at these upcoming conferences). Our Social Conversations Blog and our corporate Blog, Endless Plain covers Social Media tactics and examples extensively.
A word of warning: Don’t fall prey to a tactical approach! Selecting a group of tactics does not a strategy make. Launching a Social Media program with an integrated strategy can only lead to failure (at best) and disaster (at worst).


